Aim:
To explore a real person’s experience with a task and discover exactly where the problems happen.
Requirements:
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User journey worksheet or notebook
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Pen or pencil
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Chart paper (optional)
Steps:
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Choose one routine task your interview person does often (from Lesson 2)—e.g., sweeping the floor, watering plants, or managing books in the library.
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Write down each step of that task in order.
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Carefully observe or imagine where the person:
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Struggles
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Takes extra time
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Feels discomfort or frustration
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Mark those steps as pain points.
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Highlight them for future problem-solving.
Working of the Activity
This activity helps you become a focused problem-solver. When you find the exact trouble spots, your solutions become sharper and more helpful.